If you are creating a profile and receive a message that the profile already exists, or you cannot find a profile that has been previously created, the following may assist you in locating the contact.
Perform a search to find out if the contact is located elsewhere such as the Recycle Bin, or one of the other contact lists. Find or Search for Contacts
If the contact is located in the Recycle Bin, see Restore or Delete from the Recycle Bin.
If the contact is found when performing the search but was not in the Recycle Bin, check the following:
- Is their profile marked inactive? View
- If the missing or duplicate profile is for a consultant, do you have the correct unit and/or consultant number entered? View
- From the toolbar of the list you are on, click Clear Filters to clear any filters set. View