An Unrecognized Database Format error or other similar errors usually occur when a backup file did not restore properly or if a Windows update has been installed and unexpectedly closes Boulevard during the process. If you are receiving this error, and do not have a current backup file or would need additional assistance, please contact us.
Step 1: Show hidden files and folders
- In the search box on the taskbar, type Show hidden files and then select it from the search results.
- Under File Explorer, click Show Settings.
- From File Explorer Options, click on the View tab.
- In the Advanced settings box, ensure that Show hidden files, folder and drives is selected then select OK.
Step 2: Locate the Corrupted Data File & Rename
- In the search box on the taskbar, type File Explorer, and then select it from the search results.
- In File Explorer, navigate to the folder where your Boulevard data file is located, C:\Users\Your User Name\AppData\Roaming\Blvd.
- Inside the Blvd folder, right-click on BLVD.MDB and rename it to OLDBLVD.MDB.
- Navigate to your Documents folder, right-click on BLVD.MDB and rename it to OLDBLVD.MDB.
- Minimize or close File Explorer.
Step 3: Restore a New Backup
- Attempt to open Boulevard using your normal shortcut (it should open blank).
- Proceed with Restoring a new backup.
If you receive the error again that indicates there is an issue with the backup file. You'll want to follow the steps from Step 2 to locate and rename the corrupted data file and rename it, then restore a different backup. If you cannot take a new backup, please Upload and Send Us Your Backup with a message indicating the issue and we will attempt to repair your data file.