Get Help & Access Chat

Follow the steps below to receive help, or access live chat when available.

From the lower right-hand area of the web page, click

Enter a question or topic in the search field.

Choose between the following options:

• Click on any of the Top Suggestion article links
• If chat is open, click the Live chat button
• Or, click Contact us to email us your question

Chat Box Functions

Tips:

• Don't see the Live Chat option? From your keyboard, press + or try Refreshing Your Cache.
• Chat is open from 9am - 12pm, and then 1pm to 4:45pm Pacific Time, Monday - Friday.
• Not receiving our email replies? Sign in and go to My Activities to access all of your correspondence with us. For more information, see Sign in to the Support Center.