Get Help & Access Chat

Follow the steps below to receive help, or access live chat when available.

1. From the lower right-hand area of the web page, click .
2. Enter a question or topic in the search field.
3. Choose between the following options:
   • Click on any of the Top Suggestion article links
   • If chat is open, click the Live chat button 
   • Or, click Contact us to email us your question

Tips:

• Don't see the Live Chat option? Try Refreshing Your Cache.
• Chat is open from 9am - 12pm, and then 1pm to 4:45pm Pacific Time Monday - Friday.
• Not receiving our email replies? Sign in and go to My Activities to access all of your correspondence with us. For more information, see Sign in to the Support Center.