Get Help, View Support Messages, & Access Chat
Follow the steps below to receive help through the online support center or access live chat when available.
Access the online support center from inside your Boulevard program by going to the Help menu and selecting Help.
Send an email to support@mainstsoftware.com or submit a request through our support center website.
Chat is open from 9 am - 11:45 am and from 1 pm to 4:45 pm Pacific Time, Monday - Friday.
After selecting the orange Help button from anywhere in Boulevard, enter a short question or topic in the search field, then press enter to view articles. Or, for additional help during business hours, click Live Chat.
Choose between the following options:
- Click on any of the Top Results article links
- If chat is open, click the Live chat button
- Or, click Contact us to email your question
Chat Box Functions:
View Your Support Tickets
If you've sent us a message and have not received a reply, we recommend you sign in and go to My Activities to access your correspondence. If you cannot sign in, you can also submit a request for support through our website.
Click the View My Tickets link, then sign in using your Main Street account credentials, Facebook, Twitter, Google, or Microsoft login information.
Note: It is not required to sign in to the support center to utilize our live chat or send us a message.
By signing in to the Boulevard Software Support Center, you receive additional access and options such as:
- Send and access messages, including attachments.
- Access our messages and attachments to you (No more worries about lost email or attachments - Yay!).
- Submit requests for support, sales, or anything in between!
- View the status of any new, open, or pending ticket.
- Follow Trending Topics in the Help Center.
- Contribute your ideas and suggestions.