Boulevard Not Opening from Shortcut

Some of Boulevard's settings are located in a Main_Street_Software folder located under your Windows user account (C:\Users\Your User Name\AppData\Local). These settings can become corrupt if a Windows update or other third-party software makes changes to your system while Boulevard is open (sometimes without you even realizing it).

We recommend that if you are not actively working in your program that you close it completely (File > Exit) to help prevent your settings from becoming corrupt in the future.

Before proceeding, please ensure that you have all of the Windows Updates installed for your operating system (Windows 10 or 8.1).

WINDOWS 10:

Click Check for Updates or select Start  > Settings  > Update & Security  > Windows Update, and then select Check for updates.

WINDOWS 8.1:

Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings  > Change PC settings > Update and recovery > Windows Update. To check for updates manually, select Check now.

See Update Windows on Microsoft's website for further help on checking for Windows updates.

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Please follow the steps below to delete your settings folder so that you can open Boulevard again (the settings will get recreated upon successfully opening the program).

Option 1: Automatic Reset Method (recommended)

1. Click the following link to download the support tool: Boulevard Settings Reset
2. If given the option, choose to Open or Run the file. If you were not given the option, go to the location of where the BoulevardSettingsReset.exe file was saved (usually the Downloads folder - press Ctrl + J to open your recently downloaded files to locate it).
3. Run the file (if you receive a Windows protected your PC message, click the More info link, then click Run anyway.)
4. Click OK to acknowledge that the Boulevard Settings have been reset, then attempt to open Boulevard like normal.

Option 2: Manual Reset Method

Step 1: Show Hidden Files And Folders

1. In the search box on the taskbar, type Show hidden files and then select it from the search results. View
2. From the Settings window that appears, under File Explorer next to Change settings to show hidden and system files or Change settings to show hidden and system files, click Show Settings. View
3. From View tab under Hidden files and folders, select Show hidden files, folders, and drives.
4. Uncheck Hide extensions for known file types, then click OK to save. View

Step 2: Locate & Delete The Settings Folder

1. In the search box on the taskbar, type File Explorer, and then select it from the search results.
2. In File Explorer, navigate to where Boulevard's settings folder is located, C:\Users\Your User Name\AppData\Local.
3. Inside the Local folder, right-click on the Main_Street_Software folder and select Delete from the options listed.

Option 3: Uninstall & Re-install as an Administrator

1. Uninstall Boulevard completely (Uninstall or remove apps and programs in Windows).

   Note: Uninstalling will not affect your data or backup files. They will remain on your computer.

2. Download and Save (not Run) a new setup file from our website, following the steps under Option 2.
3. After the setup file has downloaded, right-click on it and select "Run as administrator" to complete the installation.

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If you are still unable to open Boulevard, please Submit a Request for further assistance.