A “Database Corrupt,” “Unrecognized Database Format,” or “Failed to Execute” error usually occurs when a backup file does not restore properly, when Boulevard is closed unexpectedly, such as during a Windows update, or if you recently installed a new version of Boulevard and there is a conflicting bit version of Microsoft Office installed. The recommended first step is to check the Microsoft Office Bit Version Check article to rule out conflicts with your Microsoft Office version. If the error continues, restore a current backup or contact support for further assistance.
Steps:
Follow the steps for the Microsoft Office Bit Version Check. When finished, proceed with Step 2.
Follow the steps for Boulevard Not Opening from Shortcut. When finished, proceed with Step 3.
Submit a Request for Further Assistance
Microsoft Office Bit Version Check
Important: If you just installed a new version of Boulevard, please see Microsoft Office Bit Version Check before proceeding and trying to restore a backup file, as you may have a conflicting Microsoft Office version installed.
Boulevard Not Opening from Shortcut
Once you have obtained the necessary Microsoft Office bit version information, proceed with the steps under Boulevard Not Opening from Shortcut.
Restore a Current Backup File
Once you have confirmed that you do not have a 32-bit version of Microsoft Office installed, follow the options below to restore a current backup. If you receive the error again, it indicates an issue with the backup file as well. If you do not have a current backup file or continue to receive the error, please submit a request for further assistance.
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In the Open window, navigate to where you have a Boulevard backup file saved, and select it, then click Open.
- Click OK to acknowledge that the backup file was successfully restored.
To verify that the file restored is the most current, we recommend looking for something recently added to Boulevard, such as the last invoice created. Select 
Invoices from the main toolbar (or from the Business Tools menu, select Invoice Log).
Submit a Request for Further Assistance
Additional Information:
- If you back up using the default location when exiting Boulevard, see Boulevard Default Data & Backup File Location to locate a current backup.
- If you back up to Google Drive, see Download Files from Your Google Drive.