Boulevard Not Opening from Shortcut

If you recently installed a new version of Boulevard and received an error message after launching, or if it opens but becomes unresponsive, it may be due to a conflicting version of Microsoft Office installed on your system. Please follow the steps below after you've determined whether you have a 32-bit or 64-bit version of Microsoft Office installed on your computer.

Ensure you have completed the steps from the Microsoft Office Bit Version Check before proceeding. 

1. From the Microsoft Office Bit Version Check file, under the Summary section:
   View Sample Image
   • If 32-bit Office is installed: True, view the What to Do section in the following article: Boulevard Compatibility with Other Microsoft Office Applications.
   • If 32-bit Office is installed: False, proceed to the next step.
2. From the Office (64-bit registry view) section:
   • If Bitness is 64-bit and Access Installed is Both (Full + Runtime), uninstall the Microsoft Access Runtime 365, first. Then, run a Quick Repair on Microsoft 365. When finished, launch Boulevard.
   • If Access Installed: False, download and reinstall Boulevard following Option 2.

---

If you need further assistance, please Submit a Request, and attach the Microsoft Office Bit Version text file following the steps below.

1. Fill out the request form, entering your information, including a message.
2. Click the Add file link and navigate to your Desktop.
3. Select the MSOBitVersion-YourWindowsUserName.txt text file that was just created, then click Open to attach it.
4. Click the Submit button to send it.