Contact profiles can be imported from an Excel file using two available methods. During each import, existing contacts are excluded by default to prevent duplicates. If an existing contact is intentionally selected, their information is updated rather than recreated, provided the first and last name match. When the import is complete, a confirmation banner reports the number of new contacts added and existing records updated.
Step 1: Export the file from InTouch
- Sign in to your account on the InTouch website for your country:
US InTouch Website 
CA InTouch Website 
UK InTouch Website
- In myCustomers, select the checkbox at the top to select all customers.
- Select the Export button and save the Customers_YYYYMMDD.xls or MyCustomerList_M_D_YYYY.xlsx file (the file format depends on your country).
Alternatively, see Importing Customers From a File to import using a contact template file rather than exporting the file from the InTouch website.
Step 2: Import the Excel File In Boulevard
From the main toolbar, select 
Import, then from under the Customers section, select 
File (or from the Contacts menu, select Import, then From File.
- Ensure that the Excel file is not open.
- From the Open form, navigate to the location where you downloaded the Customers_YYYYMMDD.xls or MyCustomerList_M_D_YYYY.xlsx file (or Excel Template file). Select it, then choose Open.
- Select the customers to add or update, then click OK.