Find a Duplicate or Missing Contact Profile
If you are creating a profile and receive a message that the profile already exists, or you cannot find a previously created profile, the following may assist you in locating the contact.
Perform a search to find out if the contact is located elsewhere, such as the Recycle Bin or one of the other contact lists. Find or Search for Contacts
If the contact is located in the Recycle Bin, see Restore or Delete from the Recycle Bin.
If the contact is found when performing the search but is not in the Recycle Bin, check the following: