Reward Points may be cleared from all customer profiles at once. In the Reward settings, the Clear Points option removes previously earned points for every profile based on the date entered. A comment may also be added, which will appear in each profile as part of the record of the reset.
Please proceed with caution. It is recommended to take a backup first, as this function cannot be reversed once the points have been cleared.
From the main toolbar, select 
Options, then under Settings, select 
Reward (or from the Edit menu, select Settings, then Reward).
- Click the Clear Points button.
- Enter the date to clear all previously earned reward point transactions.
- Enter any text to be displayed on everyone's profile in the Comment field.
- Click OK, then Yes to confirm.
- Click OK to save and close the Reward Preferences form.
Additional Information:
- To remove points from an individual profile only, see Add, Subtract, or Delete Reward Points from a Contact Profile.