To resolve Avenue connectivity issues, confirm you’re using the correct Avenue credentials, ensure your Boulevard data was recently synced from under the File menu in Boulevard, verify your Avenue service is active in your Main Street account, and check that your device has a reliable internet connection.
If you're experiencing issues connecting with Avenue, try the following:
- Verify your credentials in Boulevard.
- Sign in to the Avenue app using the same credentials verified in Step1 (password is case-sensitive).
- Sync from your inside your Boulevard software (File menu > Avenue Sync).
- Sign in to your Main Street account online and verify that your service has not expired.
- Ensure that you are either connected to a Wi-Fi network or have a strong data connection.
If you need further assistance, please Submit a Request.